I bought my first 17″ macbook pro with 2G Ram last week and only just received it 2 days ago. Now Apple just released the new macbook pro with a lower price and higher specs! The retail price was $4875AUD for me and the new price would be $4239 because it already comes with 2G Ram and 100G HDD 7200rpm is $160 cheaper. I called up Apple today and ask if I can get a refund. The answer I got back was “NO” – because I have upgraded my system to 2G ram and their policy is no refund for modified spec. What the!?
I have just lost $600 bucks in one day because I bought the macbook 2 days early. Why would Apple do this to their customer I don’t know, but I’m very furious. The return policy wasn’t made very clear at all when I bought system. I have always thought I could return within 14 days of purchase. This has changed my whole perspective to Apple and may not buy another Apple product ever again.
I would like to know if anyone else is in my situation and find out what we can do about it.
I would think Apple should have marked down the price of the old macbook pro before they release the new one with the cheaper price. Now my new macbook is 39% SLOWER and 15% MORE EXPENSIVE!! This kind of sales policy is just unbelievable!